RETURN POLICY- FOR ONLINE ORDERS
Enjoy Free Returns & Exchanges
It’s our endeavor to provide you with the best customer service possible; hence, we permit only the first exchange request. Items must be in original condition with their original packing and complete video of unboxing. Please inform us within 24 hours for a replacement.
Please note that a lot of detailing and hard work goes in making each single piece by our team members. As a company policy, we do not provide refund on any product sold. Once the Product is sold, it can be exchanged only once for replacement, and you have to inform us within 24 hours; otherwise, the goods will be considered sold and no further request will be entertained (provided the aforementioned terms and conditions are met). You can write to us at [email protected], and we will contact you within 48 hours (1-2 days) and guide you through the process of returning and exchanging the items. We may request for further information/photographs to assess your
DISCLAIMER:
- If a product is exchanged once, it cannot be exchanged for the second time.
- Please note that not all products are eligible for exchange. All made to order products are non- returnable and non -exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.
- All sales on Customized orders are final and cannot be returned or exchanged.
Please see below for more information on our return policy.
RETURNS & EXCHANGE- FOR ONLINE ORDER
Once your exchange (only one time exchange request) request has been approved, rangolimart.com will take care of the pick-up and shipping. You may also choose to mail the item back using your own insured, traceable method. The cost for the shipping has to be borne by the customer.
We do not offer merchandise exchanges and/or returns on orders shipped internationally.
All sales on customized orders are final and cannot be returned, refunded or exchanged.
rangolimart.com reserves all rights to inspect the condition of the product before processing any returns or exchanges. As a company policy we do not provide refunds on any product sold. Once the item is sold they can be exchanged for replacement (provided the aforementioned terms and conditions are met).
All custom made orders are non-returnable.
Kindly write to us at [email protected] for further assistance or Contact us at +91 9461211719.
RETURN PROCESS
You may also choose to mail the item back using your own insured, traceable method. For international customers, please note there is no refund or exchanges.
To return an item, please email customer service at [email protected]
DAMAGED PRODUCTS
What if I have received the product in damaged condition?
If you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person or Intimate us of the product. ‘Damage’ does not include any issue with the product pertaining to the style/design of the product purchased.
Please notify us immediately on consumer experience helpline on +91 9461211719 or email At [email protected] mentioning the Order ID.
Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.
Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.
INTERNATIONAL RETURNS
We do not offer merchandise exchanges and/or returns on orders shipped internationally.
REVERSE PICKUP – SHIPPING COSTS
Costs of shipping are borne by the customer for exchange request.
If a product is exchanged once, it cannot be exchanged for the second time.
DUTIES AND TAXES
rangolimart.com will deliver your product(s) from our registered office in India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. rangolimart.com takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.