Return & Refund Policy

At Rangoli Mart, we want you to be happy with your purchase. If you are not satisfied with your product, you may request a return within 7 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• The return request must be raised within 7 days of delivery.
• The product must be unused and in its original condition.
• The product must be returned in its original packaging, along with all original packaging materials and accessories, where applicable.
• The product should not be damaged, altered, or used after delivery.

Damaged or Incorrect Products

If your product arrives damaged, broken, or incorrect, please contact us as soon as possible.

For damage or transit-related issues, customers are required to provide:

• A clear unboxing video showing the parcel from the time it is opened.
• Clear photographs of the product and packaging showing the damage or issue.
• Your order details so that we can verify the purchase.

Claims without sufficient photos or an unboxing video may not be eligible for a return or replacement.

Return Shipping Charges

For eligible returns due to reasons other than receiving a damaged or incorrect product, the return shipping charges will be paid by the customer.

The product must be securely packed to prevent damage during return transit. Rangoli Mart may refuse a return if the product is received damaged due to inadequate packaging.

Refund Process

Once we receive the returned product, our team will inspect it to confirm that it meets the return conditions.

If the return is approved, the refund will be processed within 7 business days after the returned product has been received and approved.

The refund will be issued to the original payment method, wherever applicable.

Non-Returnable Situations

A return may not be accepted if:

• The return request is made after 7 days from delivery.
• The product has been used, altered, or damaged after delivery.
• The original packaging is missing or significantly damaged.
• The product is returned without the required accessories or components, where applicable.
• The customer cannot provide sufficient evidence for a damage-related claim when requested.

How to Request a Return

To request a return, please contact Rangoli Mart with your order number, reason for return, photographs, and any required unboxing video.

Our team will review your request and guide you through the return process.

Rangoli Mart reserves the right to approve or reject a return request based on the condition of the product and compliance with this policy.